"Excellent reception and outstanding service"
Reviewed May 1, 2016
Four of us decided to change our Spring skiing location from Banff to Canmore. We were tired of the inflated prices found in Banff but we were looking for a better quality of lodging for similar or less costly. After looking at all the available facilities we decided on this one. Our arrival at the lodge was easy and the reception was more than helpful. In the 2 weeks we spent there and with the numerous questions or needs we had , we were immediately provided with what we were seeking and always with a very pleasant disposition. The 2 bedrooms were very well looked after with the cleaning staff being exceptional. Every day the rooms were cleaned very well and they even did follow ups to make sure we were satisfied. The bathrooms , bedrooms and kitchen area were always meticulously done , even the balcony area.Our unit was well equipped with dishwasher, clothes washer and dryer as well as required dishes, pots and pans etc..... We were so well satisfied with the cleaning staff that we were pleased to leave a very reasonable gratuity. If there were a few recommendations to make it would be to have a shower location/change room for the outside hot tubs and do a major cleanup and reorganization in the underground parking , especially the ski/equipment lockers.
All in all, this was a most pleasant stay and I would commend management and encourage any facility to hire such a pleasant and happy staff that we met there. Congratulations and minor nipping up in the suggested area I would certainly recommend this lodge .
"Our trip to Canmore"
Reviewed May 25, 2016
We arrived in Canmore two days ago cancelling a booking we previously had for a motel in Banff that had a pool as our son with special needs had just broke his arm and was unable to go swimming. We were warmly welcomed and was offered a bigger room to accommodate him when one was available. We declined as the room we have has everything we need. The customer service here is superb, accommodations are truly a home away from home and would not hesitate to recommend or return to this hidden treasure of Canmore! Thanks for making a us feel so welcome Falconcrest!
"A week of relaxation"
Reviewed May 20, 2016
Well,usually if on line all that a hotel raves about,never be anything but a huge diappointment,but not this hotel. We were lost for words to describe the magnificent view of the three sisters and other mountains surrounding us,from our balcony.Britany,at the front desk did an awesome job fulfilling our need for all the amenities for our week of relaxation.All the amenities of home and a deep tub to soak in and revive your weary bones. Maintanance was very efficient in any issues being resolved.As we enjoy our coffees,a quicker brewing pot would certainly be appreciated.,but I'm sure had we requested one,one would have been found.Looking forward to our next stay.
"Great place just outside the National Park"
Reviewed May 30, 2016
This was a great hotel with brilliant customer service. Very handy kitchen in room. Doesn't include breakfast but excellent for self catering and lovely hot tub too. Underground parking was useful and would be especially good in the winter.
"Feels like home away from home"
Reviewed June 1, 2016
This is the third time I have stayed at the Falcon Crest Lodge. The rooms are great and include a full kitchen, deck and barbecue. They are clean and well equipped. The reason I keep coming back to Falcon Crest is the high level of service from the staff there. The staff at the front desk always go above and beyond and are polite and helpful whenever they can. This time, they upgraded us to a larger room for the same price which was very appreciated. Thank again Falcon Crest Lodge!
Reviewed June 5, 2016
We stayed in Falcon Crest Lodge for 2 nights in late May. The room was spacious and very comfortable and provided cooking facilities. The lounge even provided a pull-out double bed if required. The lodge was close to Canmore township and surrounding tourist attractions. We would highly recommend.