a MESSAGE TO OUR GUESTS

NON-REFUNDABLE CANCELLATION POLICY FOR RESERVATIONS STAYING BEFORE SEPTEMBER 30, 2020
Booked at www.clique.ca or www.falconcrestlodge.ca
As of August 21, 2020, all prepaid non-refundable reservations originating from guests who reside outside of Canada booked before March 16, 2020 and scheduled to stay before September 30, 2020 will be honoured:

a) Full refund for any cancelled reservation. The refund might take up to 30 days to process.
b) 125% of any credit from pre-payments to be applied to another stay prior to September 30, 2021. The 125% of credit is for the dollar amount, and it can be applied to any available rates throughout the year.

To cancel or rebook your reservation, contact front desk team at info@falconcrestlodge.ca & 403-678-6150.

Booked through 3rd party Online Travel Agents (OTA) - Expedia, Booking.com, etc.
As of August 21, 2020, all prepaid non-refundable reservations originating from guests who reside outside of Canada booked before March 16, 2020 and scheduled to stay before September 30, 2020 will be honoured full refund for any cancelled reservation. To cancel your reservation, contact your online travel agency directly.

Questions about an existing reservation?
• If you have booked a reservation through an online provider or travel agency, please contact your travel professional for assistance.
• If you have existing reservations for a group program, we recommend that you contact your event planner for information about your meeting.
• If you are attending a social event or wedding, please contact the bride/groom or event organizer for instructions.

New Clique Confident Cancellation Policy is in Effect
You can now book your stay with the reassurance that it is 100% fully refundable for stays prior to December 23rd, 2020. Reservations may be made online at www.clique.ca or www.falconcrestlodge.ca or by contacting our reservations team at 403-678-6150.