a message to our guests

I wanted to reach out to address the current situation with the Covid-19.

As we all continue to adjust our behavior, I wanted to put your mind at ease and advise you of the additional health and safety measures we’re taking to help keep our guests and employees safe:

All Housekeeping staff continue to service and clean/sanitize guestrooms each day.
All “high-touch” areas continue to be treated with additional disinfectant/sanitizer on a regular basis (public door handles, etc).
Staff have been trained in preventing the spread of Covid-19 and we will continue to ensure that hygiene and cleanliness remain our top priority throughout every facet of our operation.
Amenities such as hot tubs, gyms and meeting rooms are closed until further notice.

In addition to the above, we remain available to answer any specific questions you may have.
Once again, thank you for your business.

Kind Regards,
Steve Tulloch & The Team
Falcon Crest Lodge by CLIQUE

Falcon Crest Lodge is following all public health rules and restrictions. We are updated by the minute, and act immediately on all changing situations. For current rules and restrictions please visit
https://bit.ly/2x4Xq63

NON-REFUNDABLE CANCELLATION POLICY FOR RESERVATIONS STAYING BEFORE JUNE 30, 2020
Booked at www.clique.ca or www.falconcrestlodge.ca
As of May 19, 2020, all prepaid non-refundable reservations booked before March 16, 2020 and scheduled to stay before June 30, 2020 will be honoured:

a) Full refund for any cancelled reservation. The refund might take up to 30 days to process.
b) 125% of any credit from pre-payments to be applied to another stay prior to June 30, 2021. The 125% of credit is for the dollar amount, and it can be applied to any available rates throughout the year.

To cancel or rebook your reservation, contact front desk team at info@falconcrestlodge.ca & 403-678-6150.

Booked through 3rd party Online Travel Agents (OTA) - Expedia, Booking.com, etc.
As of May 19, 2020, all prepaid non-refundable reservations booked before March 16, 2020 and scheduled to stay before June 30, 2020 will be honoured full refund for any cancelled reservation. To cancel your reservation, contact your online travel agent directly.

Questions about an existing reservation?
• If you have booked a reservation through an online provider or travel agency, please contact your travel professional for assistance.
• If you have existing reservations for a group program, we recommend that you contact your event planner for information about your meeting.
• If you are attending a social event or wedding, please contact the bride/groom or event organizer for instructions.

New Clique Confident Cancellation Policy is in Effect
You can now book your stay with the reassurance that it is 100% fully refundable for stays prior to December 23rd, 2020. Reservations may be made online at www.clique.ca or www.falconcrestlodge.ca or by contacting our reservations team at 403-678-6148.